Case study · 06
Enterprise AI & HR Transformation
A global enterprise with 85,000+ employees needed to modernize HR operations with AI-driven solutions. We led the technical discovery, implementation, and adoption strategy for a conversational AI assistant integrated with ServiceNow, Workday, and Microsoft Teams.
The objective
HR operations were fragmented across multiple enterprise systems. Employees struggled to find answers to basic HR questions, and the team was drowning in manual processes, from hiring approvals to restructuring tracking to initiative management. The organization needed a unified, intelligent system that could serve tens of thousands of employees across global operations.
The strategy
We led the end-to-end implementation of an AI-powered HR assistant, integrating it with ServiceNow, Workday, and Microsoft Teams to create a single point of access for HR resources. Beyond the technology, we designed automated workflows for management-level hiring requests, built tracking systems for a $500M global restructuring program, and created governance processes that enabled HR leadership to prioritize and allocate resources effectively. Every enhancement went through rigorous testing to ensure a consistent, high-quality experience at scale.
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